E-Government Initiatives

This initiative involves the identification of key business processes in government MDA’s as it involves service delivery to the general public, with the aim of automating these processes and for possible online delivery through the one-stop government portal. This will enhance the level of productivity as well as efficiency in government processes.

The following MDAs have been selected for a pilot run:

1.    Federal Ministry of Communication Technology

2.    Federal Ministry of Health

3.    Federal Ministry of Education

4.    Federal Ministry of Agriculture

5.    Federal Ministry of Trade and Investment


In 2012, the Federal Executive Council, approved:

1.    Adoption of IT Shared Services

2.    Establishment of Chief Technology Officer cadre in civil service to bring efficiency into annual budget process for MDA’s IT projects

3.    Advisory services on e-Government Projects to all MDAs

4.    Independent programme management on systems integration projects above N100m

5.    Stimulation of local industry through government procurement (hardware, software, services)

6.    Central Repository of all major government ICT projects

7.    Collaborative approach to content development and maintenance

With that the Ministry has created 4 key areas of initiatives to drive the E-Gov. They are:

1.    Connected Government: This is an ongoing effort to deploy more comprehensive and integrated use of information and communications technology (ICT) in government to provide better response to citizens’ demands, improve service delivery and make administration more efficient.

2.    Informed Citizenry: This includes the use of Web and New Media to improve citizen engagement and drive efficiency in government. Two flagship projects of the Ministry in this regard is the Government Services Portal and Government Contact Centre which will be launched in Q1 2013. The benefits of these projects will include, but not limited to:

o    Improve citizens’ access to information and services

o    Increase efficiency in service and information delivery to citizens and other stakeholders

o    Create 1,250 jobs through outsourcing

o    Stimulate the call centre outsourcing in the country

o    Online Service Delivery

3.    Open Government/ Open Data Initiative: This is to increase non-sensitive government datasets online in accordance with the Freedom of Information Act. The Ministry is working with the World Bank through Korean Trust Fund to develop the Open Government Partnership OGP) Country Plan and Technology Roadmap for OGP. It is believed that by joining the OGP and embracing the Open Data in Government, it will deliver benefits such as :

o    Create over 10,000 microwork and three times indirect jobs

o    Positions Nigeria in the forefront of good governance and dynamic civic engagements

o    Create job opportunities for software developers